Welcome to Deals Grill BBQs Store’s FAQ section. We’ve compiled answers to the most common questions about our premium BBQ products and services to help you make the most of your grilling experience.

About Our Products

What types of BBQ products do you offer?
We specialise in everything BBQ-related, from complete grills (charcoal, electric, and commercial) to specialised components and accessories. Our range includes BBQ burners, grills, heat plates, ignition systems, rotisseries, smokers, thermometers, cleaning products, covers, and all necessary spare parts to keep your grill in top condition.
How do I know which replacement part fits my BBQ model?
We recommend checking your BBQ’s manual for part numbers or dimensions. If you’re unsure, our Nottingham-based BBQ experts can help identify the right component – just email [email protected] with your grill’s make, model, and photos of the part you need to replace.
Do you offer commercial-grade BBQ equipment?
Yes! Our Commercial BBQs section features heavy-duty equipment designed for professional use in restaurants, catering businesses, and outdoor events. These units are built to withstand frequent use while delivering consistent performance.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your BBQ gear to you fast. If you need to modify or cancel, please contact us immediately at [email protected] or call +44
+000 000 000
. Once your order has entered processing (within 1-2 working days), changes may not be possible.

Shipping & Delivery

Where do you ship to?
We proudly serve grill masters across 4 continents! Currently, we ship worldwide except to select Asian countries and some remote regions due to logistical constraints.
What are my shipping options?
We offer two reliable services:
– Express Delivery (£12.95): DHL/FedEx, 10-15 days after dispatch with full tracking
– Free Standard Shipping (orders over £50): EMS, 15-25 days after dispatch
How long does order processing take?
Our Nottingham team carefully packs each order within 1-2 working days. You’ll receive tracking information immediately after dispatch.
Can I track my order?
Yes! For Express Delivery (DHL/FedEx), you’ll receive detailed tracking. EMS Standard Shipping also provides tracking, though updates may be less frequent. All tracking links are emailed at dispatch.

Returns & Refunds

What’s your return policy?
We offer a 15-day return window from delivery date for unused items in original packaging. Simply contact our BBQ experts at [email protected] to initiate the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 working days. The timing depends on your payment provider (typically 3-10 additional business days).

Technical Support & Contact

What if I need help assembling or troubleshooting my BBQ?
Our grill experts are happy to help! Email [email protected] with your questions, photos if applicable, and we’ll guide you through the process.
How can I contact your customer service?
Reach our Nottingham team via:
– Email: [email protected]
– Phone: +44
+000 000 000

– Mail: 43 Carlton St, Nottingham, GB NG3Q 5DA
We typically respond within 1 working day.

Can’t find your question here? Our BBQ experts are always ready to help fuel your grilling passion. Contact us today!