Returns & Exchanges

At Deals Grill BBQs Store, we stand behind our premium grilling equipment like we stand behind our perfect grill marks. If your BBQ product isn’t meeting your expectations, our straightforward returns process ensures you can shop with confidence.

Eligibility for Returns

To qualify for a return or exchange:

• Item must be unused and in original packaging
• All tags and protective covers must be intact
• Proof of purchase (order number) is required
• Return request must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, the following BBQ products cannot be returned:

• BBQ Cleaning products (once opened)
• BBQ Smoking Accessories that show signs of use
• Custom or special order Commercial BBQs
• Any product missing its original packaging

Step-by-Step Return Process

1. Initiate Your Return

Email our Nottingham team at [email protected] with:

• Your order number
• Product name (e.g., “Charcoal BBQ Accessories Kit”)
• Reason for return
• Whether you prefer refund or exchange

2. Receive Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Shipping instructions (return address in Nottingham)
• For exchanges: confirmation of product availability

3. Ship Your Return

Package the item securely (we recommend using original packaging) and include:

• Return authorization form (printed from our email)
• Original receipt or invoice copy

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Processing Your Return

Once received at our Nottingham facility:

• Allow 3-5 business days for inspection
• We’ll email confirmation when processed
• Refunds typically appear within 5-10 business days

Refund Information

Your refund will be issued to your original payment method:

• Credit Cards (Visa/MasterCard/JCB): 5-10 business days after processing
• PayPal: Typically 3-5 business days

Original shipping fees are non-refundable unless the return results from our error.

Exchange Process

For exchanges (e.g., different BBQ model or spare part):

1. Follow the standard return process above
2. Specify your desired replacement item
3. We’ll ship the new item once the return is received
4. You’ll only be charged for any price difference

International Returns

For customers outside the UK:

• Mark the package as “Returned Goods” to avoid customs fees
• We recommend using tracked shipping (DHL/FedEx)
• Original shipping costs cannot be refunded