Shipping & Returns

At Deals Grill BBQs Store, we’re committed to delivering premium grilling equipment to backyard chefs and commercial pitmasters alike. Our straightforward shipping and returns policies ensure you can shop with confidence, whether you’re upgrading your BBQ setup or replacing essential parts.

Shipping Information

Order Processing

We typically process orders within 1-2 business days of payment confirmation. You’ll receive an email notification with tracking information once your BBQ gear ships from our Nottingham facility.

Shipping Options

We offer two reliable shipping methods to get your grilling essentials to you:

Note: Delivery times may vary slightly for international destinations (excluding Asia and certain remote areas).

Our Grill Master Returns Guarantee

We stand behind our products like we stand behind perfect grill marks. If your BBQ equipment isn’t meeting expectations, our simple 15-day return policy has you covered.

Eligibility for Returns

To qualify for a return or exchange:

• Item must be unused and in original packaging
• All tags and protective covers must be intact
• Proof of purchase (order number) is required
• Return request must be initiated within 15 days of delivery

Step-by-Step Return Process

1. Initiate Your Return

Email our Nottingham grill experts at [email protected] with:

• Your order number
• Product name (e.g., “Stainless Steel BBQ Grill”)
• Reason for return
• Whether you prefer refund or exchange

2. Receive Return Authorization

Within 2 business days, we’ll email you:

• Return authorization number
• Shipping instructions (return address in Nottingham)
• For exchanges: confirmation of product availability

3. Ship Your Return

Package the item securely (we recommend using original packaging) and include:

• Return authorization form (printed from our email)
• Original receipt or invoice copy

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Processing Your Return

Once received at our Nottingham facility:

• Allow 3-5 business days for inspection
• We’ll email confirmation when processed
• Refunds typically appear within 5-10 business days

Refund Information

Your refund will be issued to your original payment method:

• Credit Cards (Visa/MasterCard/JCB): 5-10 business days after processing
• PayPal: Typically 3-5 business days

Original shipping fees are non-refundable unless the return results from our error.

Exchange Process

For exchanges (e.g., different BBQ model or spare part):

• Follow the standard return process above
• Specify your desired replacement item
• We’ll ship the new item once the return is received
• You’ll only be charged for any price difference

International Returns

For customers outside the UK:

• Mark the package as “Returned Goods” to avoid customs fees
• We recommend using tracked shipping (DHL/FedEx)
• Original shipping costs cannot be refunded

We’re committed to making your return process as smooth as lighting our premium BBQ burners. Happy grilling!

The Deals Grill BBQs Store Team