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Welcome to Deals Grill BBQs Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website grillbbqs.com and all purchases made through it. By accessing our site or making a purchase, you agree to these terms.

1. Our Customers

We proudly serve backyard chefs and commercial pitmasters across [list of served regions] with premium grilling equipment, accessories, and replacement parts. Our products are designed for both residential and commercial BBQ enthusiasts.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but purchases require account registration. You must provide accurate information and keep login details secure.

2.2 Intellectual Property

All content on our site (logos, product descriptions, images) is our property or licensed to us. You may not reproduce, modify, or distribute content without our written permission.

3. Products and Services

3.1 Product Range

We specialize in:

  • Complete BBQ units (charcoal, electric, commercial)
  • Replacement parts (burners, grills, heat plates, ignition systems)
  • Accessories (thermometers, rotisseries, smokers, cleaning products)
  • Protective gear (covers, racks, pans)

3.2 Product Descriptions

We make every effort to accurately describe products, including materials and dimensions. However, slight variations may occur. Contact us before ordering if you need precise specifications.

3.3 Product Availability

All items are subject to availability. If an item becomes unavailable after your order, we’ll notify you and offer alternatives or a refund.

4. Ordering Process

4.1 Placing Orders

By placing an order, you offer to purchase at the listed price. We reserve the right to refuse orders, especially for commercial quantities.

4.2 Order Confirmation

You’ll receive an email confirmation. This constitutes acceptance of your order. Processing typically takes 1-2 business days.

4.3 Pricing

Prices are in GBP and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

5. Payment Terms

5.1 Accepted Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Payment Security

All transactions are encrypted. We never store complete payment details on our servers.

5.3 Failed Payments

If payment fails, we’ll contact you to resolve the issue. Unresolved payments after 3 days may result in order cancellation.

6. Shipping Policy

6.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

6.2 Delivery Areas

We ship worldwide except Asia and certain remote areas. International deliveries may incur customs fees payable by the recipient.

6.3 Delivery Issues

Report damaged/missing items within 48 hours of delivery. Keep all packaging for inspection.

7. Returns and Refunds

7.1 Return Policy

Our 15-day Grill Master Returns Guarantee allows returns of unused items in original packaging with tags intact. Exceptions:

  • Opened BBQ cleaning products
  • Used smoking accessories
  • Custom/special order items
  • Commercial BBQs
  • Items without original packaging

7.2 Return Process

  1. Email [email protected] within 15 days of delivery
  2. Include order number, product details, and reason
  3. Wait for return authorization (2 business days)
  4. Ship to: 43 Carlton St, Nottingham, GB NG3Q 5DA

7.3 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and inspect returns. Original shipping fees are non-refundable unless we made an error.

8. Customer Responsibilities

  • Provide accurate shipping/billing information
  • Inspect deliveries promptly
  • Follow product instructions and safety guidelines
  • Use products only as intended
  • Pay any applicable customs duties

9. Liability Limitations

9.1 Product Use

We’re not liable for:

  • Improper product use or installation
  • Modifications to our products
  • Consequential damages from product use

9.2 Website Issues

We’re not responsible for temporary site unavailability or technical issues beyond our control.

10. Privacy

Your privacy is important. See our separate Privacy Policy for details on data collection and use.

11. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

12. Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

13. Contact Us

For questions about these terms:

Email: [email protected]
Address: 43 Carlton St, Nottingham, GB NG3Q 5DA

The Deals Grill BBQs Store Team – Your Trusted Grilling Partners